Policies

Cancellations/Refunds

Cancellations must be made two weeks in advance for a full refund. With less than 2 weeks notice, the maximum refund is 50%. Or, you can choose to receive a credit of 75% of the session to use for future classes. Registration and insurance fees are non-refundable.

Lesson Times

If a 30 minute group lesson is reduced to one student for any reason, the lesson may be reduced to a 20 minute private.

Make-up Policy

It is essential for your child to attend their scheduled class to maintain consistent learning and progress. Please plan ahead carefully. However, if your child does miss a class, they are allowed up to 2 make-ups per session for a fee of $10 each. Make-ups are based on availability and are not guaranteed. We do not provide make-ups for missed make-up classes.

Pool Closures

If a pool closure is necessary for any reason, we do not guarantee make-ups. However, we will make every effort to schedule one.

Swim Diapers

Swimmers that are not potty trained are required to wear a reusable (cloth) swim diaper during lessons. Disposable swim diapers are not allowed as per the health department.

Parent Viewing

Families that are viewing lessons can observe from outside the pool area in the picnic area or in the office. On the last day of lessons, families are invited to sit inside the pool area to watch lessons.

Call us to schedule your classes 925-634-SWIM (925-634-7946)